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Page history last edited by Chris Messina 16 years, 3 months ago

Submitted to email support on 2/18/2008


Problem exporting video




I just went to export a 55-minute screen capture video using the High quality setting (with audio turned off, scaled to 75%). The resulting file was around 230MB, but the content went black at exactly 36:00.


I'm attempting to export again but thought you should know.


Otherwise, love ScreenFlow so far!


Response 2/18/2008 at 6am


Hi Chris:


Thank you for getting in touch with us.


We have been able to reproduce this issue, and our engineers are busy

working on it.


I will get back to you as soon as I have more information for you.


Best regards,


Brian Novak

Vara Software


Response 2/18/2008 at 11am


Hi Again Chris:


We've been able to isolate and fix the problem regarding black frames during



If you download the latest version of ScreenFlow from our website, you'll

find that it should fix this problem. There is no need to re-record, just

export again after you have updated.


To update, please:


  1. Quit ScreenFlow
  2. Quit the ScreenFlowHelper (the small menu in your menu bar).
  3. Download the latest ScreenFlow from our website
  4. Launch and verify: Open "About ScreenFlow" and you should see:


Version 1.0.1 (9862)


You should now be able to export your 55 minute presentation.


Please do let me know if you still have problems with the finished export.

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